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Program Services

SteelCloud's new product realization procedures and engineering services simplify the introduction of turn-key appliances. Our ISO9001:2000 processes ensure that appliance hardware, branding, logistics, and support integrate together seamlessly, helping you to increase market share and profits. We also have GSA and most other key Federal and Military contract vehicles to help you sell your product to the world's largest consumer.

Program Management

Our experienced Program Managers coordinate multiple disciplines to efficiently launch and maintain you appliance product line ensuring:

  • Hardware design and development stays focused
  • Product and program solutions are implemented
  • Resources are allocated and schedules are met
  • Budgets are tracked to guarantee best value
  • Your customers receive the solution they expect

Our team leader coordinates communications between you and SteelCloud and manages the program to ensure the results you expect.


Support Services -- Fulfillment and Warranty

Fulfillment

  • Managing appliance inventory
  • Managing demonstration pool
  • Providing same day, world-wide fulfillment
  • Cofiguring the hardware to order
  • Reporting shipments, tracking, and deliveries

Warranty

  • Phone support
  • Warranty agreements terms based upon ISV requirements
  • On-site and depot repair
  • Advanced replacement, "Spare-in-the-Air"
  • Call tracking to escalate issues if necessary

You can depend on SteelCloud throughout your product life cycle.


Configuration Management

Why worry about component changes? SteelCloud pays very close attention to these details because changes often adversely affect software. We guarantee your appliances are built exactly to your specifications until you decide to revise them.

Our Configuration Management Program provides automated control to ensure consistency on every unit shipped:

  • BIOS level settings
  • Firmware version
  • OS release versions
  • Software patch management
  • Integration testing

When you want comprehensive management and version control to track and make changes to hardware, software, firmware, and documentation throughout the computers systems' entire product-life cycle, we are there for you.


Virtual Hardware Division - Technology Briefings

SteelCloud's value includes keeping you current on the latest advances in technology and appliance market trends, saving you the time it takes to evaluate hardware while recommending the best value, performance, and reliability. You stay one step ahead of competitors when you have the knowledge to tell customers why your product is better: a better software application on a better hardware platform.

 

 

ISV Appliances
Overview
Virtual Hardware Division
Engineering
Program Services

 

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